<div>
    <div><span>Thank you for reaching out to us regarding your support ticket with the subject</span>:
        <span>"{{ticket_subject}}"&nbsp;</span><span>and ticket ID</span>: {{ticket_id}}.</div><br>
    <div><span>We have carefully reviewed your inquiry, and we are pleased to provide you with the following
            response</span><span>:</span></div><br>
    <div>{{reply}}</div><br>
    <div><span>If you have any further questions or need additional assistance, please feel free to reply by clicking on
            the following link</span>: <a href="{{link}}" title="" target="_blank">{{link}}</a><span>. This link will take you to
            the ticket thread where you can provide further information or ask for clarification.</span></div><br>
    <div><span>Thank you for your patience and cooperation as we worked to address your concerns.</span></div>
</div>